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Finding a mortgage can be a very overwhelming and opaque process, and after years in the lending industry, Mike Tassone and his co-founder built Own Up, a digital platform designed to ease this process by doing things differently. Mike, who serves as the COO, talks about how their search for transparency in lending led to their overall commitment to it throughout the whole organization, whether it's in the way they interact with their clients or within the team itself. Mike describes how implementing OKRs (Objectives and Key Results) inside the organization at every level has been a somewhat painful but very rewarding process, how OKRs can inspire accountability and collaboration, and how to start this initiative at your own organization.

Here are my two big takeaways from the conversation:

  1. Implementing a goals and trackers system successfully requires buy-in from the top leaders.

  2. Understand that the initial process will take time and be challenging but it gets easier and becomes part of your DNA.

What a great episode and so timely! I had no idea when we started our conversation that this would end up being a tactical episode about goals and accountability in all your team members. Enjoy and set those goals!