Early in her career, Dr. Amy Edmondson was part of an integral study of medical errors in hospitals, researching to prove her hypothesis that better teams make fewer mistakes. What she actually discovered – that the better medical teams actually make MORE mistakes – led to a lifetime of in-depth research and expertise in psychological safety, teaming, and their impact on high performing teams in the workplace.
In our very first live podcast, Dr. Amy Edmondson, Novartis Professor of Leadership and Management at the Harvard Business School and foremost expert on Psychological Safety, talks about why trust, candor and psychological safety are integral for a high performance team and culture, and why this concept is gaining such momentum as a key component in the future of work.
Here are my four big takeaways from the conversation:
The lack of psychological safety is the default in organizations.
If someone doesn’t feel psychologically safe, they may not share ideas or innovations, or ask necessary questions because of fear of retribution or humiliation.
Trust and respect must be present for psychological safety to occur.
There is an inherent aversion to giving feedback up the hierarchy, and because of that, leaders must find ways to encourage feedback and open these lines of communication.
I consider this opportunity to interview Dr. Edmondson a true gift, and I know you’ll feel the same way once you listen.
TAKE A LISTEN TO THE PODCAST:
What was your biggest takeaway from this episode?
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What Google Learned From Its Quest to Build the Perfect Team, Charles Duhigg
The Fearless Organization, Dr. Amy Edmondson
Deming’s Fourteen Points for Management, Dr. W. Edwards Deming
The Only Thing to Fear is Unproductive Fear, Dr. Amy Edmondson
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Aaron: Today I’m lucky to have Dr. Amy Edmondson, the Novartis professor of leadership and management at the Harvard business school and the foremost expert on psychological safety for this special live podcast. Amy pioneered the concept of psychological safety in the workplace and its impact on business performance.